This article covers known bugs and issues with ProtonVPN application for macOS. If you have faced an unknown error or issue with the Mac VPN application that is not listed here, please contact our support at Mac VPN Application issues: General issues with the software: This does not involve connection issues, but general UI bugs that you might face. The best thing you can do in this situation is to reset the application to its basic parameters by deleting the application data. You can do so by following these steps: Open ProtonVPN application- Find Help on the toolbar while the app is opened-Click on Clear Application Data.
This note contains flowchart troubleshooting steps to diagnose and resolve the. WiFi can be the most convenient way to connect to the Internet, but it’s not occasionally without its difficulties – possibly problems with your Internet Service Provider, the local access point (i.e. Your router or hub), or other technical issues (hardware or software) with the Mac.
This will delete any information related within ProtonVPN. ProtonVPN Keychain error. This error message is received in the login process, after entering wrong credentials several times into the neagent when trying to establish a connection to the VPN server previously.
Possible fixes for this issue:. Log out of your Mac user account and log back in. Restart your Mac Network request timed out. This error message is displayed when there is something wrong with login services. It could be an issue with your network, or ProtonVPN infrastructure downtime/maintenance. Simple possible fixes:. Restart your mac device and check the application again.
Check if you are able to reach our website or ProtonMail website. Check if you can login on other devices. Go to system preferences network disable and enable Wifi or simply unplug Ethernet cable from your mac and plug it again. Give it a few minutes and try logging in again. For advanced troubleshooting:. Open terminal and and run ping api.protonmail.ch. Run a tracroute – traceroute api.protonmail.ch If you do get a response from those links, ProtonVPN services are working and there could be something with your network or device.
If you do not get a response from both actions, please contact our with this data as well your machine information and ISP. Are you from restricted network area? For example China, UAE, Turkey, Egypt, Syria, Cuba, Saudi Arabia, Iran and many others. Or maybe you are using your work network that could have restrictions? If so, your ISP might be targeting and blocking access to ProtonVPN services and blocked the access to it.
In that case try setting up. Please press CMD+ Space (search bar will appear) type Keychain Access press on the lock in the corner (in order to have administrator privileges) in the same window search bar type- “VPN”. Right click and choose Delete all the files related to ProtonVPN, OpenVPN or Tunnelblick. This will delete remembered passwords for connections that you had with our servers. After all of this try connecting again, it should prompt you for your credentials, keep in mind that it may also ask for your Mac’s user account info too. I have downloaded the MAC beta client and followed the tutorial to copy it to applications, when i click on it to open it it doesn’t do anything (i get no error messages and i don’t get the logon screen).
Eventually i get a message that says that the application has closed unexpectedly. The error report states: Exception Type: EXCCRASH (Code Signature Invalid), Reason: Namespace CODESIGNING, Code 0x1 I have tried restarting my MAC and starting again from scratch – i get the same issue. Am I missing something? I have the same issue CN has described. I’ve been trying over several days and have ZERO luck.
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I have no issues using the VPN via Tunnelblick but when trying with ProtonVPN client, none of the keychain passwords work. Like CN, I have used the protonmail password, the previousy used mailbox password, the original password used for tunnelblick and the apple ID.
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Needless to say, since I have been attempting to get this to work over several days, I have logged out, rebooted, etc. I’ve even uninstalled and reinstalled. (Note: I also updated to MacOS X10.13.6 since my earlier OS was not compatible.).
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